How do I create an account on Winraja?

Creating an account at Winraja is quick and easy! Simply visit our homepage and click the 'Sign Up' or 'Register' button. You’ll be directed to a registration form where you’ll need to enter essential information such as your username, email address, phone number, and password to create an account on Winraja. You can also sign up by using your Google / Facebook/ Whatsapp/ OTP through mobile number.

Can I change my username after creating my account?

Once your account is created, usernames cannot be changed. We recommend choosing a username that you’ll be comfortable with long-term during the registration process to ensure a smooth experience.

Is there a minimum age requirement to create a profile on your website?

Yes, you must meet the minimum legal age to create an account on our platform. This is typically 18 years or older, or the legal age for gaming in your jurisdiction. We have strict measures in place to ensure underage gaming is prohibited and always adhere to local regulations.

What should I do if I forgot my password?

If you've forgotten your password, don't worry. Simply click the 'Forgot Password' link on the login page. Enter your email address/ phone number/ username to receive an OTP (One-Time Password) for easy recovery.

Can I use the same email address for multiple accounts?

No, each account on Winraja must have a unique email address. This ensures that every account is properly identifiable and maintains the integrity of our platform.

How do I update my password for the Winraja account?

To update your password, log in to your Winraja account and visit the 'Account' section. Then go to “Account Details” and click the edit icon near the ‘Password’ section. It’ll ask you to enter your old password (current password) and new password. If you forgot your current password follow the steps to reset your password using the “Forget Password” option during the login.

How do I make a deposit into my casino account?

Making a deposit is simple. Once logged in, navigate to the 'Deposit' button. Choose your preferred payment method, enter the deposit amount, and click “Continue.” A new window will appear on the screen, which is nothing but the payment processor for your preferred payment method. Follow the instructions on the screen to complete the payment.

What payment methods are accepted for deposits?

We offer various secure payment options for deposits, including credit cards, debit cards, bank transfers, net banking, e-wallets, and prepaid cards. Choose the method that suits you best.

Is there a minimum deposit amount required?

Yes, each payment method has a minimum deposit amount, which is INR 100.

Are there any fees associated with deposits?

Generally, we do not charge any fees for deposits. However, please be aware that some payment providers may impose their own transaction fees. We recommend checking with your payment provider for any additional charges.

How long does it take for my deposit to be credited to my account?

Deposit times vary depending on the payment method used; for example, E-wallets and credit/debit cards are usually credited instantly, while bank transfers may take up to 2 hours to reflect in your account.

What currencies are accepted for deposits?

We exclusively accept deposits in Indian Rupees (INR). Any other currency will not be accepted for deposit purposes.

Is it possible to deposit funds using a payment method belonging to another individual?

Yes, we do allow deposits using a payment method that belongs to someone else as long as you have the necessary authorization from the account holder.

How do I request a withdrawal from my casino account?

To request a withdrawal, log in to your account. Go to the 'Account' section, then click “Withdraw”. Now, please follow the instructions below:

Enter the amount you need to withdraw.
Then, add new bank account details or choose an existing account.
Click “Confirm” to initiate your withdrawal request.
An OTP (One-time password) will be sent to your registered mobile number. Enter the OTP and click “Verify&Withdraw” to process your withdrawal request.

Is there a minimum withdrawal amount?

Yes, each withdrawal method has a minimum amount. The minimum withdrawal limit is INR 100.

What is the maximum amount that can be withdrawn from my Winraja wallet?

You can raise withdrawal requests up to INR 10,00,000 from your Winraja wallet.

Are there any fees associated with withdrawals?

While we generally do not charge fees for withdrawals, some payment providers or banks may apply transaction fees. These charges will be clearly outlined during the withdrawal process, allowing you to make an informed decision.

How long does it take for my withdrawal to be processed?

Processing times for withdrawals can vary:

E-wallet withdrawals are typically processed within 24 hours.
Bank transfers and card withdrawals may take 3-5 business days.

Can I cancel a withdrawal request once it's been made?

In certain cases, you may be able to cancel a withdrawal request if it hasn’t been processed yet. However, once the withdrawal is completed and the funds have been transferred, it cannot be reversed. We recommend reviewing your request carefully before confirming.

Do I need to verify my identity before making a withdrawal?

Yes, to ensure the safety and security of your account, we may require verification before initiating the withdrawal request. You may be asked to enter an OTP, which will be sent to the mobile number linked to the bank account. Once verified, withdrawals will be processed.

How can I contact customer support?

If you need assistance, you can reach out to the Winraja support team through the mail (support@winraja.com), toll-free number (1800-202-4865), and WhatsApp (check the “Help” section). You can also raise your concerns through the “Tickets” option. In addition to this, Winraja also provides “Call-back Support” for maximum support at your convenience.

What are your customer support hours?

Our customer support team is available 24/7, ready to assist with any queries or issues you may encounter.

What languages does your customer support team speak?

We offer multilingual support to cater to our diverse player base. Our support team can assist you in several languages to ensure you receive the help you need.

Can I reach customer support via live chat?

Yes, we offer live chat support as one of the primary ways to reach our customer service team. Live chat allows for immediate assistance during your gaming session.

How long does it typically take to receive a response from customer support?

We aim to provide quick responses to all inquiries. Response times may vary depending on the volume of requests, but we strive to address your concerns as swiftly as possible.

What could be causing issues with loading live games?

If you experience issues with live games loading, ensure that your internet connection is stable. Try refreshing the page or switching browsers. If the issue persists, contact our support team for further assistance.

What gaming options do you provide?

Winraja offers an exciting range of gaming options, including slots, table games, and live dealer experiences. Our diverse library is designed to provide thrilling entertainment for all types of players.

What should I do if my gaming session freezes unexpectedly?

If your gaming session freezes, try refreshing the page or restarting the game. If the issue continues, please contact support with the game details and any error messages for assistance.

How should I proceed if I encounter an error message while trying to launch a game?

Error messages can sometimes occur due to browser compatibility issues or technical glitches. We recommend trying a different browser or device to see if the issue resolves. If the problem persists, contact our support team for further troubleshooting.

What is the approximate count of games available for play on your platform?

We offer a wide variety of games, including hundreds of slots, table games, and live casino experiences. Our library is continuously updated, ensuring a vast selection for your entertainment.

Why might I not be able to play some gambling games even though they are listed?

If you're unable to access certain games, it may be due to location restrictions, account limitations, or technical issues. Please reach out to our customer service team for help resolving this.

What steps should I take if my bet doesn't register?

If your bet doesn’t register, first check to ensure you’ve placed the bet correctly according to the game rules. If the issue persists, contact support with the details of the game, bet amount, and time of the issue so we can assist you promptly.

How can I troubleshoot the Live Chat feature's unresponsiveness?

If Live Chat is unresponsive, try refreshing your browser or clearing your cache. If the issue persists, reach out to our support team via email or phone for assistance.

Where can I access my betting history for review?

You can view your full betting history in the 'My Account' or 'History' section of the platform. This provides a detailed record of your past wagers, including game information, bet amounts, and outcomes.

Frequently Asked Questions